1. I have forgotten my password, how do I get a new one?

Please click on the "forgot password" button below the sign in and enter the E-Mail address you have used when registering. You will receive an E-Mail with a link to further instructions.

2. How much do I have to pay for the delivery of a report?

Downloadable reports are of course free of charge for delivery and package.

For the delivery of physical products such as yearbooks and printouts, we charge following fees, not including any applicable VAT:

  • within Germany: 4.96 €
  • within Europe: 14.90 €
  • outside Europe: 27.90 €

3. I have ordered a report for download, but how do I get it now?

After you have placed your order and the payment has been fulfilled, you will receive an E-Mail with a link to the download or an E-Mail with the attached report as soon as the report is available for you.

4. How do I use a coupon code?

Every now and then we have special deals, which we promote including a discount coupon code. You will need to add this key to your order before payment in order to receive the discount. You find the input box on the bottom of your shopping basket.
1) Simply type or copy-paste the key you have received in the box in the shopping basket
2) Then press the button "Redeem coupon"
3) The price of your order is automatically reduced by the discount.

5. Which payment method can I use?

You have the possibility to pay the market reports by the following methods:

Visa Credit payments supported by WorldPayMastercard payments supported by WorldPayAmerican Express payments supported by WorldPay

  • Payment in advance: After the confirmation of your order and the acceptance by Bitkom Research, you will receive an invoice. Please pay the invoiced amount to our bank account. After receipt of the payment, we will dispatch the ordered products immediately. Depending on your country and bank, this process may take a few days.
  • Invoice (only for frequent customers): We will send you an invoice, which is due to be paid by the time of delivery. This method is not available if it is your first purchase at the Bitkom Research Online Portal.
  • WorldPay: After the confirmation of your order you will be directed to the extern website of WorldPay for the payment process. Depending on your country it is possible to pay via your WorldPay account, different credit cards (AMEX, Mastercard, Visa) electronic cash or direct debit. The dispatching of your order will be initiated immediately.


If you haven't found a solution for your problem in our FAQs, you may want to use our contact form to send us your question.